Quality Policy Cleaning Office
Top quality in cleaning maintenance means setting the highest standards for cleaning staff. For example, they must have a command of the Dutch language and be able to maintain good communication with our area manager and you as a client.
Schoonkantoor.nl works from a strict quality policy. All daily and periodic operations are described by means of a log system and each working day by the cleaner read and performed. The client can express wishes or comments in this. Using the log system, we can carefully monitor the agreed quality. The control rounds are carried out by means of our control app and on the basis of the VSR-DKS system.
Quality measurements
Schoonkantoor.nl employs two qualified VSR-KMS inspectors to maintain the quality policy. Every quarter, in consultation with the client, they do a quality measurement according to the VSR-DKS quality system. Our modern digital app, provides a clear report that clearly shows the quality progress. It is also very important to maintain regular contact about any bottlenecks and changes in the work.
Customer Satisfaction
Customer satisfaction is measured by our area managers using the visit reports app. This digitally records the progress of the cleaning. Possible improvements are discussed with the customer. Digitization not only ensures that the use of printer and paper is kept to a minimum, it also makes registration clear and well-organized.
ISO 9001 / 14001 Certificates
Schoonkantoor.nl sets the highest quality standards for periodic cleaning maintenance, window cleaning, mechanical floorr cleaning and canteen management. This is evidenced by the quality certificates NEN-EN-ISO 9001-2015 and NEN-EN-ISO 14001. By hiring Schoonkantoor.nl for office cleaning or building cleaning, you are assured of quality and an environmentally friendly approach.
